Henan Daily: At Zhengzhou Airport, a single piece of luggage can be checked in just 8 seconds, unlocking the "seamless clearance" for inbound and outbound passengers
This time when I came back from Korea, the customs clearance process was much simpler. After receiving my checked baggage, I didn't have to queue up to move the X-ray machine. I could easily leave the hall in just a few minutes. It's really convenient! ”On January 21st, Ms. Li, a business traveler who frequently travels between Zhengzhou and Seoul, South Korea, praised the "seamless clearance" business model of Zhengzhou Airport Customs. Nowadays, at the Zhengzhou air port, this "hassle free, ubiquitous" smart customs clearance experience is becoming a common feeling for more and more inbound and outbound passengers.
As an important international comprehensive transportation hub in the central region, Zhengzhou Xinzheng International Airport is the forefront window of China's opening-up to the outside world. In 2025, Zhengzhou Airport Customs will supervise 6000 inbound and outbound passenger flights, a year-on-year increase of 10.35%, reaching a new high in nearly 6 years.
In order to further optimize the experience of inbound and outbound passengers, Zhengzhou Airport Customs has collaborated with multiple departments to continuously upgrade smart travel inspections and launched "contactless customs clearance", greatly improving customs clearance efficiency and fully preparing for the peak of inbound and outbound passenger flow during the Spring Festival period.
At the health quarantine channel, the reporter saw that each passenger can complete multiple inspection processes such as nuclear radiation testing, infrared temperature measurement, and pre check of hand luggage in an average of 20 seconds. We have upgraded our regulatory equipment and integrated our business processes, transforming the overall business model from 'serial' to 'parallel', "said Li Zongjie, a staff member at the Zhengzhou Airport Customs Check in Department
Not only is there a seamless clearance process, but the service is also being upgraded. It is reported that our province is promoting further optimization of the implementation and effectiveness of the outbound tax refund policy, opening up an integrated, full-time, and humanized service model of "customs verification+bank tax refund", improving the convenience of tax refund verification procedures, and helping Zhengzhou build an international consumption center city. In 2025, the customs of Zhengzhou Airport verified the amount of departure tax refund application forms, which was 12.09 million yuan, a year-on-year increase of 8.23 times.
The construction of smart travel inspection not only benefits passengers, but also helps improve the quality and efficiency of air transportation. The 'seamless customs clearance' project at Zhengzhou Airport has significantly reduced the waiting time for passengers to clear customs, making flight transfers smoother, "said Li Jiang, director of the check-in room at Henan Airlines of China Southern Airlines. The improvement in customs clearance efficiency has enhanced the attractiveness of Zhengzhou Airport, and more and more passengers choose to transfer through Zhengzhou, providing strong support for us to expand our international route network and improve operational efficiency.
Next, we will continue to expand our application scenarios through technological innovation and regulatory model optimization, making passenger clearance more convenient and efficient, serving the construction of the 'Air Silk Road', and assisting Henan's high-level opening-up to the outside world, "said Wang Dong, Deputy Director of Customs at Zhengzhou Airport.
By 2025, Zhengzhou Airport will open 17 international and regional passenger routes, covering multiple cities such as Milan, London, and Sydney. We will closely focus on the construction of the 'Air Silk Road', continuously increase international and regional passenger routes, innovate service products, optimize processes, and provide more convenient travel choices for inbound and outbound passengers, "said Zhang Tianwang, Deputy General Manager of Henan Airport Group.