Visualization of regulatory chain makes imported food safer
Entering Weihai Customs, a subsidiary of Qingdao Customs, customs officers can easily access the "Smart Process Management System" with just a click of the mouse to view the real-time risk list and indicator monitoring of the entire chain of imported food supervision. This scene is a vivid practice of Qingdao Customs solidly carrying out the "Smart Customs Strong Country" action, exploring the transformation of grassroots business processes to create a visual import food full chain supervision system.
Qingdao Customs deeply integrates business process management and process reengineering concepts, comprehensively utilizes cutting-edge technologies such as information systems and big data models, and uses process management "visualization" to solidify the main responsibilities of each link, ensuring that there are no blind spots or blind spots in the management of imported food safety.
By pioneering the "Quality and Efficiency Management System for Import Food Safety Full Chain Supervision" and drawing a full chain supervision process diagram, we have linked scattered operational segments into a complete and interconnected process, and developed an intelligent process management system that combines AI Q&A and other functions to significantly improve the quality and efficiency of import food supervision. ”Lv Peng, Deputy Director of the Import and Export Food Safety Department of Qingdao Customs, introduced. At present, the management system has been extended to all subordinate customs of Qingdao Customs, and 14 subordinate customs have adjusted their departmental responsibilities and optimized their regulatory processes based on this
Qingdao Customs takes the process links as the main line, optimizes and improves the visualized risk control system in all fields, establishes an "integrated risk prevention and control list" for imported food safety, deeply explores business risk points, and synchronously pre sets prevention and control measures. At the same time, establish a problem oriented control loop of "discovering problems - implementing rectification - analyzing reasons - optimizing processes", carry out daily supervision of the implementation of risk prevention and control lists, and effectively prevent the occurrence of "coupling" risks in the entire chain of supervision. In 2025, Qingdao Customs intercepted 229 batches of unqualified imported food, an increase of 28% year-on-year.
As the earliest pilot customs, Weihai Customs was the first beneficiary. By embedding the 'integrated risk prevention and control list' into the process operation guide through the intelligent process management system, precise positioning of risk points, real-time presentation of risk monitoring situation, and one click direct monitoring and analysis results can be achieved. Now, facing food safety risks, we are no longer anxious, but are prepared and have a clear idea, "said Fu Lidong, head of the Inspection and Quarantine Department of Weihai Customs.
It is both 'flexible' and 'well managed'. Recently, 44 tons of frozen fresh meat arrived at the Qianqian Bay Port Area of Qingdao Port. After receiving the inspection notice, the importing enterprise confirmed with the customs online through the "Customs Port Connection" platform whether it had arrived and the expected inspection time. The system sent a container transfer notification information instruction to the port and inspection site. Previously, handling inspection and container transfer required several round trips, but now all operations can be completed on mobile phones, and the clearance time has been shortened to about 2 days, "said Guan Enxue, the business manager of Qingdao Jinyi Penghong International Logistics Co., Ltd.
Qingdao Customs has independently developed information technology projects such as "Shi Yi Tong", "Guan Gang Tong", "Xiang Jie Tong", and "Wen Zhi Xing" and connected them for application, creating an intelligent supervision chain for imported food, helping to improve the quality and efficiency of customs supervision and port passage, and reducing the clearance time of imported cold chain food by 7.6%. In 2025, the value of imported food under the supervision of Qingdao Customs will increase by over 10% year-on-year.